Phison Electronics' customers are mainly in the semiconductor and electronics industries. The Company conducts regular customer satisfaction surveys on the top 25 customers each year in hopes of better understanding customers' needs and expectations.
Our customer satisfaction survey includes five aspects, Q (quality), C (cost), D (delivery), S (service), and T (technology), which the customers are asked to rate on a scale of 1 to 10. The Company deems customers to be satisfied with a year's products and services if the average score of the 5 aspects is 7 or above. The results of the survey will provide a reference for the Company's internal performance reviews and help the Company continue to improve the quality of its services.
To improve the efficiency with which we respond to customer complaints and increase customer satisfaction, Phison established a customer complaints management process. If a customer experiences issues with product quality or has any questions or complaints, they can communicate with Phison through our customer complaints channels. The customer's problem will be handled right away to effectively increase the quality and frequency of bilateral interactions.